FAQs
We want your shopping experience with Zenvy Beauty to be smooth and enjoyable. Here are some common questions and answers to help you out!
Where do you ship?
We currently only ship within the UK.
How much is shipping?
- Free shipping on orders over £25 GBP.
- Orders under £25 GBP have a £4.99 GBP shipping fee.
How long does shipping take?
Orders are delivered within 5-7 business days after processing. Processing typically takes 1-2 business days.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
What happens if my order is lost or delayed?
If your order is delayed or lost, please contact us at support@zenvy-beauty.com, and we’ll assist you in resolving the issue.
Can I return a product if I change my mind?
Yes, we offer a 30-day return policy for unused and unopened items in their original packaging.
How do I return a product?
Contact us at support@zenvy-beauty.com to request a return. Once approved, you can ship the item back to us. The return shipping cost is the customer's responsibility unless the item is faulty.
How long does it take to receive a refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.
What if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, American Express, Maestro etc)
- PayPal
- Apple Pay & Google Pay
Do you offer discounts or promo codes?
Yes! We occasionally offer discounts and promotions. Sign up for our newsletter to receive exclusive offers.
Can I use multiple promo codes on one order?
No, only one promo code can be used per order.
Are your products suitable for all curl types?
Yes! Our products are designed to nourish and define all curl patterns, from wavy to coily hair.
Are your products sulfate-free and paraben-free?
Yes, all Zenvy Beauty products are free from sulfates, parabens, and harsh chemicals to keep your curls healthy.
Other Questions
Do you test on animals?
No, all Zenvy Beauty products are 100% cruelty-free.
Do you offer wholesale or salon partnerships?
Yes! If you’re interested in wholesale or salon partnerships, contact us at support@zenvy-beauty.com for details.
How can I contact customer support?
You can reach our support team via email at support@zenvy-beauty.com. We aim to respond within 24-48 hours.
Still have questions? Feel free to contact us—we’re happy to help!
