Accessibility

We want zenvy-beauty.com to be usable by everyone, including people who use screen readers, keyboard navigation, or assistive technologies. This page explains what we've done, what we're working on, and how to report issues.

Our target

We aim for WCAG 2.1 Level AA conformance across the site. This is the international standard the UK government uses for public-sector accessibility and the level most legislation references.

What we've implemented

  • Semantic HTML — proper headings (h1, h2, h3) in document order, real form labels, button vs link distinction
  • Keyboard navigation — every interactive element is reachable with Tab, dropdowns open with Enter / Space, escape closes modals
  • Focus indicators — visible outline on every focused element, never outline: none without a replacement
  • Colour contrast — body text meets 4.5:1 against the background, headings 3:1; verified across the cream / rose / ink palette
  • Alt text — every product photo, hero image, and editorial image has descriptive alt text. Decorative images use alt="" so screen readers skip them
  • Form labels — every input has a real <label>, error messages use aria-live, required fields are marked semantically
  • Reduced motion — animations respect prefers-reduced-motion and degrade gracefully
  • Mobile / touch — touch targets are at least 44×44px, no horizontal scrolling, font sizes respect browser zoom up to 200%

Known issues we're working on

  • The AI Hair Analyser drag-and-drop dropzone is fully keyboard accessible but the visual feedback during drag could be clearer for screen-reader users. Workaround: use the "Choose photo" button instead of drag-drop. We're improving this in the next release.
  • Some third-party app embeds (Judge.me reviews, payment provider widgets) are outside our direct control. We've raised accessibility concerns with the vendors where they're below WCAG AA.

What we test with

We test against WCAG 2.1 AA using a mix of automated and manual tooling: axe DevTools, Lighthouse, VoiceOver (macOS / iOS), and TalkBack (Android). Manual keyboard-only testing is part of every theme update.

Reporting an accessibility issue

If you encounter a barrier that prevents you from using the site, please tell us. Email accessibility@zenvy-beauty.com with:

  • The page or feature where you hit the barrier
  • Your browser and any assistive technology you use (e.g. "Safari + VoiceOver on iPhone")
  • What you expected vs what happened

We commit to acknowledging your report within 2 working days and providing a fix or workaround within 14 days. For urgent issues that block a transaction, we'll respond same-day.

Review

This page is reviewed every quarter and updated when we make significant accessibility changes. Last reviewed: May 2026.