1. Shipping policy

At Zenvy Beauty, we aim to provide a smooth and hassle-free shipping experience for our customers. We currently only ship within the United Kingdom. We do not offer international shipping at this time.

Shipping Costs

• Free Shipping on orders over £25 GBP.
• Orders under £25 GBP are subject to a £4.99 GBP shipping fee.

Delivery Time

• Our standard delivery time is 5-7 business days from the date of order processing.
• Orders are typically processed within 1-3 business days after being placed.
• Delivery times may vary depending on factors such as holidays, high order volumes, or unexpected courier delays.

For more information about shipping info please visit our Shipping Policy.

2.Refund policy

At Zenvy Beauty, we want you to love your curly hair care products! If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy. Please review the details below to ensure a smooth return process.

Eligibility for Returns

You may return a product within 30 days of receiving your order if it meets the following conditions:

• The item is unused, unopened, and in its original packaging.
  
• The item is not damaged or tampered with.
  
• You have proof of purchase (order confirmation email or receipt).

Non-Returnable Items:

• Used or opened products (due to hygiene reasons).
• Sale, clearance, or promotional items.
• Gift cards.

For more information please visit our return and refund policy.